Pricing and billing
You pay for each search and for the files that you keep. Members have no cost.
Your team has a balance in dollars. Each search is paid from the balance, and so is each day of storage beyond the first gigabyte. There's no per-member charge and no plan to choose.
What has a price
| You pay for | Price |
|---|---|
A search or a cited answer at medium | $0.002 |
A search or a cited answer at high | $0.006 |
| Storage beyond the first 1 GB | $0.30 for each GB each month, taken from the balance daily |
A cited answer costs the same as a search at the same effort.
| You do not pay for |
|---|
| Members, so you can invite your whole team. |
| The first 1 GB of storage. |
| Uploads, and the processing that makes a file searchable. |
| Reading, moving, tagging and deleting files. |
Start with no card
The first team you create gets a starting balance of $5.00 and 1 GB of storage. You don't need a card, and the balance doesn't expire. Each person gets the starting balance only once. Any other team you create, at the same time or later, starts at zero. Each team has its own balance, card and usage.
Add money
Team owners and admins manage the balance.
Open the Billing page
In the sidebar, under Team, select Billing.
Add to the balance
On the Balance card, select Add to balance. In Add to the balance, type the Amount in whole dollars and select Add. The button shows the amount, such as Add $25.00.
Pay on Stripe's page
ByteRover opens Stripe's payment page, where you pay by card. Stripe saves the card for the team. The money is added to the balance once Stripe confirms the payment, usually within a minute.
To change the card or download receipts, select Card and receipts on the Billing page.
Automatic recharge
Automatic recharge charges the saved card when the balance runs low, so searches keep working. It needs a saved card, so add to the balance once before you turn it on.
On the Automatic recharge card, fill in these fields and select Turn on. Select Turn off to stop it.
| Field | What it does |
|---|---|
| When below | The balance that starts a recharge. |
| Recharge to | The balance a recharge brings the team back up to. It must be more than When below. |
| Monthly limit | The most automatic recharge takes in a month. Leave it empty for no limit. Once the limit is reached, you can still add money yourself. |
When the balance is empty
| What | With an empty balance |
|---|---|
| Searches and answers | Refused when the balance can't pay the price of that search or answer. |
| New files | Accepted while the team is within its free 1 GB, refused beyond it. |
| Your files | Nothing is deleted. You can still read, move, tag and delete them. |
| Agents | They stay connected, but their searches are refused. |
In the API, a call the balance can't pay for returns status 402 with the code BALANCE_EXHAUSTED. See Errors and retries.
A search or answer is paid when it starts. If it fails with an error, the price goes back to the balance.
See what you spend
The Usage page shows what searches and answers cost in dollars: the total, the cost by source, and, with the drive filter, the cost of the searches that included that drive. A source is a person, an agent or an API key. Storage isn't on the Usage page; the Billing page shows the storage and what was spent this month. Search and answer responses don't include a cost field.
Every member can open Usage, but it covers only the drives they can use. Team owners and admins see every drive.
Keep the cost low
- Use
mediumby default and savehighfor hard questions. See Search effort. - Delete files nobody needs, since storage beyond the first 1 GB is charged daily.
Enterprise
For teams with security and compliance needs. Enterprise adds:
- Single sign-on (SAML)
- An audit log
- The SOC 2 Type II report
- Custom terms and payment by invoice
The price is set with each team. Talk to us to set it up.
Who can see billing
Only team owners and admins. A member who runs into an empty balance sees a message telling them to ask an owner or admin.